Surgical Caps Reviews

Surgical Caps has an overall rating of 3.6 based on 40 reviews. Customer feedback on Surgical Caps is mixed: Surgical Caps reviewers highlight positive aspects like high-quality materials, stylish designs, comfortable fit, excellent customer service, which strongly appeal to healthcare professionals, medical students, salon workers, anyone in need of surgical caps. However, Surgical Caps is often criticized for its limited size options, higher price point, longer shipping times, occasional stock issues.

3.6/5.0

40 reviews

5 Stars

12

4 Stars

18

3 Stars

0

2 Stars

0

1 Star

10

All Surgical Caps Reviews (40)
JavierWoods
August 16, 2021
"Top-notch quality, service, and fast delivery"
I've been using Surgicalcaps for several years and they truly are the finest around. The same-day shipping is a real perk. I remember placing an order on a Saturday evening at 8pm UK time, and I got the caps by the next Wednesday. Whenever someone asks me where I get my stuff, I always point them right to this company.
organicbear366
August 16, 2021
"Best Surgical Caps in the USA"
A+ for the fabric quality, super fast free shipping, stunning designs, and the fit was just right. I got a bunch of scrub caps—11 to be exact—and I couldn't be more pleased. Definitely recommend these USA-made caps, thanks!
Joan.Steeves
May 12, 2021
"Unbelievable Experience"
Unbelievable experience. I reached out for help because I hadn’t received a return authorization request on their site. The representative was extremely disrespectful - kept insisting that everyone else loves the cap, implying I must be at fault on their website. Then, he actually said 'congratulations' when I confirmed the email address he mentioned for responses. I’ve never dealt with such impolite 'customer service' before.
SamanthaOliver
August 14, 2020
"Terrible customer support"
Absolutely terrible customer support. The emails are rude. Seriously, don’t buy from this store. They clearly don’t know how to manage a customer service operation. Instead of taking responsibility, they point fingers at the delivery partners they selected. My package has been stuck in LA for three weeks now. If they actually cared about their customers, they’d pick a better shipping service.
markwoods267
May 13, 2020
"Inquiry About My Order Delay"
I reached out via email regarding my order placed 19 days back and wanted to know why it’s taking so long. As an ER Nurse in downtown Toronto, I was hoping for a clearer response. Here’s what they said:

- There’s no delay. Your order was shipped on schedule. We don’t handle the mail delivery. The mail is on its way according to the tracking info. Make sure to read the emails you received and check them thoroughly.

ESTIMATED DELIVERY TIMES. In the USA, there’s a pandemic, but in Canada, there’s NO PANDEMIC, congrats. Delivery is managed by the CPS - CANADA POSTAL SERVICE.

Thanks!

It’s called a PANDEMIC. Check your SHIPPING EMAIL; all the details are there.
NO TRACKING OUTSIDE USA.
DELAYS ARE COMMON NOW.
GET IN TOUCH with the CPS - CANADA POSTAL SERVICE, CANADA GOVERNMENT; they can clarify what’s happening with CANADA'S MAIL POSTAL SYSTEMS.
TonyRamos
May 12, 2020
"Surgical Caps Experience"
I reached out to check on my orders from 19 days back and wanted to know why there was a hold-up. As an ER Nurse in downtown Toronto, I was curious. Here’s what they told me:

They claimed there’s no delay and that my order was shipped on time. Apparently, they don’t handle the mail themselves. The tracking shows it’s on its way. They suggested I read the emails I received and pay close attention to them.

They mentioned ESTIMATED DELIVERY TIMES. In the USA, there’s a pandemic, but in Canada, it’s all good, congrats to us. Delivery is through the CPS - CANADA POSTAL SERVICE.

Thanks for that info!

Just a reminder, it’s a PANDEMIC. Make sure to check your SHIPPING EMAIL for all the details.

NO TRACKING IS AVAILABLE OUTSIDE THE USA.

DELAYS ARE A COMMON THING NOW.

If you need more info, get in touch with the CPS - CANADA POSTAL SERVICE or the CANADA GOVERNMENT; they can fill you in on what’s happening with CANADA'S MAIL SYSTEM.
KellyNichols
May 09, 2020
"Too Small Caps"
The caps are way too small, and they won't accept returns.
Vicki#L.
March 25, 2020
"I’d give zero stars if I could..."
Honestly, I’d give zero stars if that was an option. The customer service here is just a complete disaster. They really don’t seem to care about what their customers need, and they’re not even based in the US. I ordered caps for staff looking after Covid-19 patients, and the attitude I got was just awful. The lack of concern for my issue was terrible. WATCH OUT, BUYERS!
goldenladybug144
March 24, 2020
"Terrible Quality"
Honestly, if I had the option, I'd give zero stars. The customer service here is an absolute disaster. They really don’t seem to care about their customers' needs, and they aren't even based in the US. I ordered caps for staff looking after Covid-19 patients, and the attitude I received was just awful. They showed no concern for my issue. Just a heads up for potential buyers!
BillyHoward
July 02, 2018
"Awful support from customer service"
I had a really bad experience with customer support after I inquired about the delay in my package delivery. I haven't even had the chance to check out the caps because my order has been stuck for 30 days somewhere between Madrid and Barcelona. They keep insisting that the package is on its way, but it’s clearly gone missing...
HungryLittleChick
January 23, 2017
"Shipping Issues"
A couple of months back, I ordered some stuff from the UK. I still haven't received them. There's been a shipping hiccup, but I can't file a claim in the UK. Per USPS guidelines, only the sender in the U.S. can start online inquiries. But honestly, they seem indifferent. They haven't taken any action.
lazybear373
January 23, 2017
"Beyond What I Expected"
To be successful, you gotta have a few key things: quickness, reliability, solid service, and top-notch products. Surgical Caps has consistently delivered on all these fronts. I definitely recommend them.
MyrtleHowell
January 22, 2017
"Outstanding Customer Care"
This business knows how to get it right. They are quick, reliable, and offer great service along with top-notch products. Surgical Caps has consistently gone above and beyond these standards.
lazybird329
January 08, 2017
"Awesome product, super simple to order."
I was looking to buy a surgical cap as a present for a colleague, so I hopped online. I checked out surgical caps.com and discovered exactly what I was after. The website was really straightforward, and I navigated it without any hassle. My order arrived in just a few days, and everything went smoothly. I’ll definitely suggest this site to my pals.
thearmandterasmus
January 08, 2017
"Fantastic service, no issues, and a quality item."
I visited the site and quickly located what I was looking for. It was super straightforward. My order arrived in just a few days, and I was pleased with it. The surgical cap I picked out turned out to be an ideal present for my colleague. I'll definitely suggest this website to my pals.

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